{"id":14603,"date":"2021-08-04T18:06:34","date_gmt":"2021-08-04T10:06:34","guid":{"rendered":"http:\/\/i-services.info\/wordpress\/?p=14603"},"modified":"2022-02-18T14:02:17","modified_gmt":"2022-02-18T06:02:17","slug":"%e3%80%90jamf-pro%e3%80%91%e5%a6%82%e4%bd%95%e5%90%91-jamf-%e5%8e%9f%e5%bb%a0-support-%e7%94%b3%e8%ab%8b%e5%bb%ba%e7%ab%8b-support-case%ef%bc%9f","status":"publish","type":"post","link":"http:\/\/i-services.info\/wordpress\/?p=14603","title":{"rendered":"\u3010Jamf Pro\u3011\u5982\u4f55\u5411 Jamf \u539f\u5ee0 Support \u7533\u8acb\u5efa\u7acb Support Case\uff1f"},"content":{"rendered":"<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">\u7576\u60a8\u4f7f\u7528 Jamf Pro MDM \u7cfb\u7d71\u767c\u751f\u4efb\u4f55\u554f\u984c\u72c0\u6cc1\u6642\uff0c\u53ea\u8981\u662f\u5728\u5408\u6cd5\u7684\u8edf\u9ad4\u6388\u6b0a\u7684\u4f7f\u7528\u671f\u9650\u5167\uff0c\u90fd\u80fd\u76f4\u63a5\u5411 Jamf\u539f\u5ee0\u7684\u6280\u8853\u652f\u63f4\u55ae\u4f4d (Jamf Support) \u63d0\u51fa\u554f\u984c\u8aee\u8a62\u9700\u6c42\u3002<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">\u4ee5\u4e0b\u5c07\u8aaa\u660e\u5982\u4f55\u5411 Jamf \u539f\u5ee0 Support \u7533\u8acb\u5efa\u7acb Support Case\uff1a<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">Step 1\uff1a\u4ee5\u60a8\u7684\u5e33\u865f\uff0f\u5bc6\u78bc\u767b\u5165\u300e<strong>Jamf Account<\/strong>\u300f\u3002<\/font><\/p>\n<p><font color=\"#0000ff\" face=\"Times New Roman\"><strong>&nbsp;<\/strong><\/font><\/p>\n<p><font color=\"#0000ff\" face=\"Times New Roman\"><strong>&nbsp; <a href=\"https:\/\/account.jamf.com\" rel=\"noopener noreferrer\" target=\"_blank\">https:\/\/account.jamf.com<\/a><\/strong><\/font><\/p>\n<p>&nbsp;&nbsp; <a href=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image-26.png\"><img loading=\"lazy\" title=\"image\" style=\"display: inline\" alt=\"image\" src=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image_thumb-26.png\" width=\"403\" height=\"433\"><\/a><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">Step 2\uff1a\u767b\u5165 Jamf Account \u5f8c\uff0c<\/font><a name=\"_Hlk77158084\"><font color=\"#000000\" face=\"Times New Roman\">\u9ede\u9078\u5de6\u5074\u9805\u76ee\u4e2d\u3010<\/font><\/a><font color=\"#000000\"><font face=\"Times New Roman\"><b><strong>Support<\/strong><\/b>\u3011\u4f86\u958b\u555f Support \u9801\u9762\uff0c\u4ea6\u53ef\u9ede\u9078\u5de6\u4e0b\u89d2\u3010<b><strong>\u5e33\u865f\u540d\u7a31<\/strong><\/b>\u3011\u8655\uff0c\u7136\u5f8c\u65bc\u5c55\u958b\u7684\u5c0f\u8996\u7a97\uff0c\u9ede\u9078\u3010<b><strong>Open a Support Case<\/strong><\/b>\u3011\u4f86\u76f4\u63a5\u9032\u5165\u5efa\u7acb\u652f\u63f4\u6848\u4ef6\u4e4b\u8996\u7a97\u756b\u9762\u3002<\/font><\/font><\/p>\n<p><font color=\"#0000ff\" face=\"Times New Roman\">\u203b 2022.01\u5f8c\uff0c\u5efa\u6848\u7684\u76f8\u95dc\u8cc7\u8a0a\u5df2\u6539\u81f3\u3010<strong><font color=\"#ff0000\">Get Help<\/font><\/strong>\u3011\u8655\uff01<\/font><\/p>\n<p><a href=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image-27.png\"><img loading=\"lazy\" title=\"image\" style=\"display: inline\" alt=\"image\" src=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image_thumb-27.png\" width=\"780\" height=\"546\"><\/a><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">S<font color=\"#000000\" face=\"Times New Roman\">tep 3\uff1a\u82e5\u9ede\u9078\u5de6\u5074\u9805\u76ee\u4e2d\u3010<b><strong>Support<\/strong><\/b>\u3011\u4f86\u958b\u555fSupport\u9801\u9762\uff0c\u5247\u65bc\u53f3\u65b9\u8996\u7a97\u4e2d\u9ede\u9078\u3010<b><strong>+ Open a New Case<\/strong><\/b>\u3011\u4f86\u5efa\u7acb\u652f\u63f4\u6848\u4ef6\u3002<\/font><\/font><\/p>\n<p><a href=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image-28.png\"><img loading=\"lazy\" title=\"image\" style=\"display: inline\" alt=\"image\" src=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image_thumb-28.png\" width=\"780\" height=\"411\"><\/a><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">Step 4\uff1a\u65bc\u300e<b><strong>Open a New Case<\/strong><\/b>\u300f\u9801\u9762\u4e2d\uff1a<\/font><\/p>\n<p>&nbsp;<\/p>\n<p><a name=\"_Hlk71533784\"><font color=\"#000000\" face=\"Times New Roman\">\u5728\u300e<\/font><\/a><font color=\"#000000\"><font face=\"Times New Roman\"><b><strong>Product<\/strong><\/b>\u300f\u8655\uff0c\u4e0b\u62c9\u9078\u64c7\u6240\u8981\u8aee\u8a62\u7684\u3010<strong>\u7522\u54c1\u9805\u76ee\u6216\u554f\u984c\u985e\u5225<\/strong>\u3011\uff0c\u6b64\u8655\u4e00\u822c\u6703\u9078\u64c7\u3010<b><strong>Jamf Pro<\/strong><\/b>\u3011\uff1b<\/font><\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">\u5728\u300e<b><strong>Case Type<\/strong><\/b>\u300f\u8655\u7dad\u6301\u9810\u8a2d\u9805\u76ee\u3010<b><strong>Incident<\/strong><\/b>\u3011\uff1b<\/font><\/p>\n<p>&nbsp;<\/p>\n<p><a name=\"_Hlk71533915\"><font color=\"#000000\" face=\"Times New Roman\">\u5728\u300e<\/font><\/a><font color=\"#000000\"><font face=\"Times New Roman\"><b><strong>Priority<\/strong><\/b>\u300f\u8655\u4e0b\u62c9\u9078\u64c7\u91dd\u5c0d\u6b64\u6848\u4ef6\u7684\u7dca\u6025\u7a0b\u5ea6\uff0c\u6709\u3010<b><strong>Low<\/strong><\/b>\u3011\u3001\u3010<b><strong>Medium<\/strong><\/b>\u3011\u3001\u3010<b><font color=\"#000000\">High<\/font><\/b>\u3011\u53ca\u3010<b><strong>Urgent<\/strong><\/b>\u3011\u56db\u7a2e\u7a0b\u5ea6\u53ef\u4f9b\u9078\u64c7\uff1b<\/font><\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">\u5728\u300e<b><strong>Preferred Contact Method<\/strong><\/b>\u300f\u8655\u4e0b\u62c9\u9078\u64c7Support\u4eba\u54e1\u8981\u4ee5\u4f55\u7a2e\u65b9\u5f0f\u8207\u60a8\u806f\u7e6b\uff0c\u6709\u3010<b><strong>Email<\/strong><\/b>\u3011\u548c\u3010<b><strong>Phone<\/strong><\/b>\u3011\u5169\u7a2e\u806f\u7e6b\u65b9\u5f0f\u53ef\u4f9b\u9078\u64c7\uff1b<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\"><br \/><\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">\u5728\u300e<b><strong>Subject<\/strong><\/b>\u300f\u8655\u5927\u81f4\u8f38\u5165\u6b64\u6848\u4ef6\u7684\u3010<b><strong>\u554f\u984c\u4e3b\u65e8<\/strong><\/b>\u3011\uff1b<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\"><br \/><\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">\u5728\u300e<b><strong>Description<\/strong><\/b>\u300f\u8655\u8f38\u5165\u6240\u767c\u751f\u554f\u984c\u72c0\u6cc1\u7684\u3010<b><strong>\u8a73\u7d30\u554f\u984c\u63cf\u8ff0<\/strong><\/b>\u3011\uff0c\u5176\u4e2d\u8acb\u5148\u884c\u8f38\u5165\u60a8\u7684\u3010<strong>Customer Company Name (\u82f1\u6587\u5168\u540d)<\/strong>\u3011\uff0c\u82e5\u8981 Support \u4eba\u54e1\u63a1\u4e2d\u6587\u65b9\u5f0f\u56de\u8986\uff0c\u8acb\u6a19\u8a3b\u3010<strong>\u8acb\u4ee5\u4e2d\u6587\u56de\u8986\uff01<\/strong>\u3011\uff0c\u554f\u984c\u63cf\u8ff0\u4fbf\u53ef\u63a1\u300e<strong>\u4e2d\u6587<\/strong>\u300f\u4f86\u8f38\u5165\uff1b<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\"><br \/><\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">\u4ee5\u4e0b\u70ba\u7bc4\u4f8b\u5716\u793a\uff1a<\/font><\/p>\n<p><a href=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image-29.png\"><img loading=\"lazy\" title=\"image\" style=\"display: inline\" alt=\"image\" src=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image_thumb-29.png\" width=\"463\" height=\"192\"><\/a><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">\u5728\u300e<b><strong>Attachements<\/strong><\/b>\u300f\u8655\uff0c\u53ef\u5c07\u3010<b><strong>\u76f8\u95dc\u7684\u554f\u984c\u756b\u9762\u622a\u5716<\/strong><\/b>\u3011\u3001\u3010<b><strong>Jamf Pro Summary<\/strong><\/b>\u3011\u3001\u3010<b><strong>Jamf Pro Server Logs<\/strong><\/b>\u3011\u7b49\u7b49\u8cc7\u8a0a\u4e0a\u50b3\u65bc\u6b64\u3002<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">\u5168\u90e8\u7684\u8cc7\u8a0a\u90fd\u9078\u64c7\uff0f\u8f38\u5165\uff0f\u4e0a\u50b3\u5b8c\u6210\u5f8c\uff0c\u518d\u9ede\u9078\u6700\u4e0b\u65b9\u7684\u3010<b><strong>Submit<\/strong><\/b>\u3011\u4f86\u5c07\u6240\u5efa\u7acb\u7684 Support Case \u9001\u51fa\uff0c\u4e4b\u5f8c\u4fbf\u7b49\u5019 Jamf Support \u7684\u63a5\u6848\u5de5\u7a0b\u5e2b\u900f\u904e\u60a8\u9078\u64c7\u7684\u806f\u7e6b\u65b9\u5f0f\u8207\u60a8\u806f\u7e6b\u5373\u53ef\uff01<\/font><\/p>\n<p><a href=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image-30.png\"><img loading=\"lazy\" title=\"image\" style=\"display: inline\" alt=\"image\" src=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image_thumb-30.png\" width=\"696\" height=\"708\"><\/a><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">Step 5\uff1aSupport Case \u63d0\u4ea4\u5efa\u7acb\u5f8c\uff0c\u9ede\u9078\u5de6\u65b9\u9078\u55ae\u7684\u300e<b><strong>Support<\/strong><\/b>\u300f\uff0c\u53ef\u65bc\u53f3\u65b9\u7684\u300e<b><strong>Support<\/strong><\/b>\u300f\u9801\u9762\u4e2d\u6aa2\u8996\u6240\u6709\u66fe\u7d93\u5efa\u7acb\u904e\u7684 Support Cases \u53ca\u4f86\u56de\u6e9d\u901a\u4e4b\u5167\u5bb9\u3002<\/font><\/p>\n<p><a href=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image-31.png\"><img loading=\"lazy\" title=\"image\" style=\"display: inline\" alt=\"image\" src=\"http:\/\/i-services.info\/wordpress\/wp-content\/uploads\/2021\/08\/image_thumb-31.png\" width=\"780\" height=\"536\"><\/a><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<p><font color=\"#000000\" face=\"Times New Roman\">&nbsp;<\/font><\/p>\n<div class=\"linkwithin_hook\" id=\"http:\/\/i-services.info\/wordpress\/?p=14603\"><\/div><script>\n<!-- \/\/LinkWithinCodeStart\nvar linkwithin_site_id = 2246677;\nvar 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\/><\/a>","protected":false},"author":4,"featured_media":14592,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[174,175,180,179,176],"tags":[],"_links":{"self":[{"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/14603"}],"collection":[{"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14603"}],"version-history":[{"count":2,"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/14603\/revisions"}],"predecessor-version":[{"id":14739,"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/14603\/revisions\/14739"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=\/wp\/v2\/media\/14592"}],"wp:attachment":[{"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14603"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=14603"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/i-services.info\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=14603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}